Exchange Policy

SIXDO | METHOD OF PURCHASE

	ONLINE SHOPPING
	You can purchase SIXDO products online through the following channels: Facebook: https://www.facebook.com/sixdo.vn Instagram: https://www.instagram.com/sixdovn/ Website: www.sixdo.vn Zalo: https://zalo.me/2987761255497402438 Shopee: https://shopee.vn/sixdoofficial Lazada: https://www.lazada.vn/shop/sixdo1629983591 TikTok: https://www.tiktok.com/@sixdoofficial APP: https://sixdo.vn/get-app HOW TO ORDER VIA FACEBOOK/INSTAGRAM: Send a direct message to SIXDO’s Facebook or Instagram inbox. SIXDO will assist you with size and color consultation, and check product availability. SIXDO will confirm your order details, guide you through the payment process, and proceed with order fulfillment. HOW TO ORDER VIA WEBSITE/APP OR E-COMMERCE PLATFORMS (SHOPEE, LAZADA, TIKTOK): Browse the “Products” section to view available items. Click on a product to see detailed information, size chart, and images. Select your size and quantity → Add to cart. You may continue shopping or proceed to checkout. Click “Checkout” and complete all required order information. Add a discount code if available. Select “Place Order” to finalize. You will receive a confirmation call from SIXDO upon successful order placement.

EXCHANGE PERIOD	SIXDO Offline Stores: Within 6 days from the date of purchase at the showroom. SIXDO Online Channels (Fanpage/Website): Within 15 days from the date SIXDO confirms the order and issues the invoice, or within 6 days from the date the customer receives the online order.
ELIGIBLE PRODUCT TYPES	Apparel items that meet the following conditions: Purchased at full price Purchased with a discount of less than 50%
PRODUCT CONDITION REQUIREMENTS	Must be unused, with original tags and barcode intact Must be accompanied by the original purchase invoice If you wish to exchange without the invoice, please contact our Hotline: 1800 6650 for assistance
EXCHANGE METHOD	One-time exchange only, in accordance with the policy Exchange value is based on the price stated on the original invoice

The request is made after the allowed time period

The tags/barcode are missing or damaged

The product has been altered or used (e.g. stained, torn, damaged, faded, stretched, has odors or chemical smells)

Accessories or attached components are missing or damaged

Product is an off-shoulder top, spaghetti strap top, or accessory (e.g. bags, shoes, belts..)

The product was purchased at a 50% discount or higher

Original purchase invoice is not provided

IN-STORE PURCHASE	Exchange directly at the store where the item was purchased Contact the store for specific instructions
ONLINE PURCHASE	Call Hotline 1800 6650 for instructions Pack the product with the invoice and any gifts received (if any), and send it to the address provided
MARKETPLACE PURCHASE	Follow the return/exchange policy of the respective marketplace